FAQ

Welcome to our Frequently Asked Questions page. Here, we've compiled answers to common queries to make your shopping experience at NYVK as smooth as possible. If you can't find the answer you're looking for, don't hesitate to reach out to our customer service team for further assistance.

1. How long has NYVK been in business? NYVK has proudly been serving the vaping community for over 12 years. Our experience and dedication to quality make us a trusted destination for vapers worldwide.

2. What products do you offer? We offer a diverse range of vaping products, including devices, e-liquids, accessories, coils, and more. Our selection caters to both beginners and experienced vapers.

3. How quickly are orders processed and shipped? Orders are typically processed within 1 business day of payment receipt. You will receive an email confirmation with tracking information once your order is shipped.

4. What are the shipping options available? We offer various shipping options, including standard, expedited, and express shipping. The available options and estimated delivery times will be presented during the checkout process.

5. Do you ship internationally? Yes, we offer international shipping to many countries around the world. Please note that customs duties, taxes, and fees related to international shipments are the responsibility of the customer.

6. What is your return policy? Our return policy allows for returns of unopened and unused products within 30 days of purchase. Some items, such as e-liquids and opened coils, are non-returnable. Please review our Return Policy for detailed information.

7. How can I track my order? Once your order is shipped, you will receive an email containing tracking information. You can also log in to your account on our website to access your order status and tracking details.

8. Are the products authentic? Absolutely. We take pride in offering only genuine and authentic products sourced directly from reputable manufacturers.

9. How can I get in touch with customer service? You can reach our customer service team by [email/phone], or you can use the contact form on our website. We are here to assist you with any questions or concerns you may have.

10. Can I exchange a product? We currently do not offer direct exchanges. If you wish to exchange a product, please follow our return process and place a new order for the desired item.

11. How do I stay updated on promotions and new products? Subscribe to our newsletter and follow us on social media to stay informed about the latest promotions, product launches, and vaping news.

12. Is my personal information secure? Yes, we take your privacy seriously. Your personal information is securely stored and used solely for order processing and communication purposes. You can learn more by reviewing our Privacy Policy.

We hope this FAQ section has provided the information you were seeking. If you have any additional questions or need assistance, please don't hesitate to contact our dedicated customer service team. Thank you for choosing The Vapery for all your vaping needs.