Ordering and Shipping
SHIPPING AND RETURNS
The Vapery Online Store Return Policy
1. Return Eligibility: We at NYVK are dedicated to ensuring your complete satisfaction with our products. Our return policy applies to items purchased directly from our online store. To be eligible for a return, the following conditions must be met:
- The product must be in its original, unopened packaging.
- The product must be unused, undamaged, and in a resalable condition.
- The return request must be initiated within 30 days of the original purchase date.
2. Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to e-liquids, opened vape coils, and used atomizers. Please review these exceptions prior to making a purchase.
3. Damaged or Defective Products: If you receive a damaged or defective product, please reach out to our customer service within 72 hours of receiving the item. We may request photographic evidence of the issue. Once verified, we will provide you with the option of a replacement or a refund.
4. Return Process: To initiate a return, follow these steps:
- Contact our customer service team through the provided [contact information] within 30 days of purchase.
- Share your order number, the product name you intend to return, and the reason for the return.
- Await instructions and a Return Merchandise Authorization (RMA) number from our customer service team.
5. Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the return is due to a damaged or defective product. For your peace of mind, we suggest using a trackable shipping method.
6. Refund Process: After we receive and assess the returned product, your refund will be processed. Refunds will be credited to the original payment method used for the purchase. Please allow up to [X] business days for the refund to reflect in your account.
7. Restocking Fee: Returns not related to damaged or defective products may incur a restocking fee of [X]%. This fee covers the expenses associated with inspecting, restocking, and repackaging the returned items.
8. International Returns: International customers should note that return shipping expenses and any applicable duties or taxes are the responsibility of the customer.
9. Exchange Policy: We presently do not offer direct exchanges. If you wish to exchange a product, please proceed with the standard return process and place a new order for the desired item.
10. Policy Changes: NYVK reserves the right to modify or update this return policy at its discretion. Any revisions will be effective upon being posted on our website.
By shopping with us, you acknowledge and agree to adhere to the terms of this Return Policy. For inquiries or assistance, please contact our customer service team. Your satisfaction is of utmost importance to us, and we thank you for choosing NYVK for your vaping needs.
NYVK Online Store Shipping Policy
1. Shipping Methods: NYVK, we offer various shipping options to cater to your preferences. During the checkout process, you can choose from the available shipping methods, which may include standard, expedited, and express shipping. The estimated delivery times and associated costs will be displayed for your convenience.
2. Processing Time: Orders are typically processed within 1 business day of receiving payment and are subject to stock availability. During high-demand periods or special promotions, processing times may be slightly longer. You will receive an email notification with tracking information once your order has been shipped.
3. Shipping Rates: Shipping rates are calculated based on the selected shipping method, destination, and the total weight of the items in your order. Please review the shipping costs during the checkout process before completing your purchase.
4. Domestic Shipping: We offer domestic shipping within [Country/Region]. Estimated delivery times for standard shipping typically range from 2 to 3 business days, while expedited and express shipping options may provide faster delivery.
5. International Shipping: We also offer international shipping to various countries around the world. Delivery times for international orders can vary depending on the destination and chosen shipping method. Please note that customs duties, taxes, and any other applicable fees associated with international shipments are the responsibility of the customer.
6. Tracking Information: Upon shipment, you will receive an email with tracking information that allows you to monitor the progress of your order in real-time. Tracking details will also be available in your account on our website.
7. Order Status and Updates: You can check the status of your order and review order history by logging into your account on our website. If you have any questions or concerns about your order, feel free to reach out to our customer service team for assistance.
8. Address Accuracy: It is crucial to provide accurate and complete shipping information during checkout to ensure successful delivery. We are not responsible for any delays or issues caused by inaccurate or incomplete address details provided by the customer.
9. Delivery Issues: While we strive to provide a seamless shopping experience, occasionally, unforeseen circumstances may lead to delivery delays. If you experience any issues with your delivery, please contact our customer service team, and we will work diligently to resolve the matter.
10. Shipping Policy Changes: NYVK reserves the right to modify or update this shipping policy as necessary. Any changes will be effective upon being posted on our website.
We value your trust and satisfaction, and we're dedicated to ensuring a smooth shipping experience. If you have any questions about our shipping policy or need assistance, please don't hesitate to reach out to our customer service team.